Terms of Service

Heating and Cooling Experts of St. Louis

Effective Date: January 1st, 2025

1. Introduction and Acceptance of Terms

Welcome to Heating and Cooling Experts of St. Louis (“we,” “us,” “our,” or “Company”). These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website, clicking “I agree,” or submitting a service request, you (“User” or “you”) acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use our website or services. Your continued use of our website constitutes acceptance of any modifications to these Terms.

2. Description of Service

Heating and Cooling Experts of St. Louis operates as a referral platform that connects customers seeking HVAC services with licensed contractors in the St. Louis area. Our service includes:

What We Do:

Collect customer information and service requirements
Match customers with appropriate HVAC contractors from our network
Facilitate initial connections between customers and contractors
Receive referral fees from contractors for these connections

What We Do NOT Do:

We do not employ contractors or provide direct HVAC services
We do not perform on-site or virtual HVAC services
We do not provide personalized consulting advice or recommendations
We do not guarantee the quality, timeliness, or outcome of contractor services
We are not responsible for the performance, conduct, or services of contractors
All information on our website is for general guidance only

You acknowledge that you must obtain personalized advice and recommendations directly from licensed contractors for your specific HVAC needs.

3. User Obligations and Conduct

Eligibility

You must be at least 18 years old and legally capable of entering into contracts to use our services. By using our website, you represent and warrant that you meet these requirements.

Accuracy of Information

You agree to provide accurate, complete, and current information when submitting service requests or creating accounts. You are responsible for maintaining the accuracy of your information and promptly updating any changes.

Acceptable Use Policy

You agree not to use our website or services to:

Engage in any illegal activities or violate any applicable laws or regulations
Harass, abuse, threaten, or intimidate other users, contractors, or our staff
Submit false, misleading, or fraudulent information
Distribute malware, viruses, or other harmful code
Interfere with or disrupt our website’s functionality or security
Send spam, phishing attempts, or unsolicited communications
Impersonate any person or entity or misrepresent your identity or affiliation
Collect personal or confidential information from other users without consent
Use our services for commercial purposes other than seeking legitimate HVAC services
Violate any intellectual property rights
Post offensive, defamatory, or inappropriate content

Consequences of Violations

Violation of these Terms may result in immediate account termination, suspension of services, removal of content, and/or legal action. We reserve the right to investigate violations and cooperate with law enforcement as necessary.

4. User-Generated Content

Ownership and Responsibility

You retain ownership of any content you submit through our website, including service requests, reviews, and communications (“User Content”). You are solely responsible for your User Content and warrant that it complies with these Terms and all applicable laws.

License Grant

By submitting User Content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, display, and distribute your User Content for operational and promotional purposes related to our services. This license continues even after termination of your use of our services.

Content Standards

All User Content must comply with our Acceptable Use Policy and applicable laws. We reserve the right to remove, modify, or refuse to publish any User Content that violates these Terms, is inappropriate, or for any other reason at our sole discretion.

5. Disclaimers and Limitation of Liability

“As Is” Service

Our website and services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Third-Party Contractor Disclaimer

We explicitly disclaim all liability for the actions, omissions, conduct, services, or work quality of contractors in our network. We do not:

Guarantee contractor availability, response time, or service quality
Verify contractor credentials beyond basic screening (though contractors should be licensed)
Assume responsibility for contractor performance or customer satisfaction
Warrant that contractors will meet your specific needs or expectations

Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from your use of our services shall not exceed the referral fees we received related to your specific service request. In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption.

Third-Party Services

We are not responsible for any third-party websites, services, or products that may be linked to or referenced on our website. Your interactions with third parties are solely between you and such third parties.

6. Privacy and Data Sharing

Our service is free to customers. By using our website, you explicitly consent to our collection and sharing of your personal information with contractors in our network for the purpose of providing HVAC services. Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

7. Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to conflict of law principles.

Jurisdiction

Any legal disputes arising from these Terms or your use of our services shall be resolved exclusively in the state or federal courts located in St. Louis County, Missouri. You consent to the personal jurisdiction of such courts.

Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in St. Louis, Missouri, and judgment on the arbitration award may be entered in any court having jurisdiction.

8. Account Termination and Suspension

Our Right to Terminate

We reserve the right to terminate or suspend your access to our website and services at any time, with or without cause, and with or without notice, including but not limited to:

Violation of these Terms
Fraudulent or abusive behavior
Technical or security reasons
Discontinuation of our services

Consequences of Termination

Upon termination, your right to use our services immediately ceases. We may delete your account information and User Content, though some information may be retained as required by law or for legitimate business purposes.

Survival

Provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution shall survive termination of these Terms.

9. Amendments and Changes

Right to Modify

We reserve the right to modify these Terms at any time. Changes may be made for various reasons, including legal compliance, service improvements, or business changes.

Notice of Changes

We will provide notice of material changes by:

Posting the updated Terms on our website
Sending email notification to registered users
Displaying a prominent notice on our website

Acceptance of Changes

Continued use of our services after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using our services.

10. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of our services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment

We may assign these Terms and our rights hereunder without your consent. You may not assign these Terms without our prior written consent.

11. Contact Information

For questions about these Terms or our services, please contact us at:

Email: stlouisquotes@yourheatingandcoolingexperts.com

Last Updated: July 1st, 2025

By clicking “I Agree” or using our services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.